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Technical Consulting Engineer (SP Optical)

6.00 to 11.00 Years   Bangalore   15 Dec, 2022
Cisco Systems, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.Connects directly with Cisco customers and builds effective working relationships while solving their issues.Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.Responsible for resolving moderately to highly complex technical problems, based on customers need.Simulate technical problems in lab environmentShare their knowledge with other people in writing technical documents and enlarge the knowledge database.Provide internal and/or external technical presentations (cross-training).Raise some specific problems to the responsible Business Units for product improvement.Work closely with his colleagues to achieve common goals.Strive to technical excellence and expertise.Who You AreBachelor s degree in engineering with 6+ Years of experienceHands on experience in installing, configuring and troubleshooting Optical products with specific focus on OTN, SONET, SDH, TDM, DWDM and CWDM, EoSDH protocols,RON technology and standards.Ability to tackle complex problems involving multiple Service Providers as well as providing root cause analysis.Experience in troubleshooting Metro DWDM, OLA, OADM, Multi-degrees and RAMAN amplified systems.In depth understanding of Optical transmission power levels, OSNR and the effects fiber impairments such as PMD and Chromatic dispersion.Be able to use results from various test equipment, e.g. OSA, Optical power meters. Deployment standards and implementation/ PM methodologiesExperience in troubleshooting Metro CoreUnderstanding of SONET and SDH frame structure including timing and multiplexing. Circuit management and migration, alarm propagation and troubleshooting, Packet over SONET and Ethernet shared packet ring.Hands on IOS-XR, IOS-XE platform is desired incase not worked need to learn and work on the products.Experience in troubleshooting IP networks for Optical ManagementFluent English speaker (essential)CCNA / CCIE-SP (Desired),

Keyskills :
test equipmentcustomer supportoptical transmissionroot causebusiness unitsdigital transformation

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