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Technical International Support (International Voice) Pune

1.00 to 6.00 Years   Bangalore, Kolkata, Mumbai City, Delhi   09 Dec, 2021
Careernet
Job LocationBangalore, Kolkata, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

We are Hiring For Technical Support Engineer- International VoiceRoles and Responsibilities :-

  • Minimum 1 years of experience in Service Desk/ Tech support process / Cloud Computing Process
  • Excellent communication skills C1 equivalent proficiency
  • Displays excellent customer service skills and capabilities
  • Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintain response and resolution speed as defined by SLOs
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing knowledge base to provide a customer facing root cause assessment.
Desired Candidate Profile
  • Minimum 1 year of experience in Service Desk/ Tech support process / Cloud Computing Process
  • Excellent communication skills C1 equivalent proficiency.
  • BCA/BTECH/MCA/BE- Computer Science
  • Willingness to work in rotational shifts
  • 24X7 operations
  • Flexible with Weekly Offs
Perks and BenefitsWork From Home - CurrentlyPeople Can apply From Pan India5 Days // Rotational ShiftsContact Details:To Apply pls call @ Ankita 8750445591 or whatsapp orshare resume at ankita.bisht@careernet.co.in,

Keyskills :
behavioral trainingknowledge baseawssocial mediarootandroidchatcommunication skillsroot causecustomer supportquality standardsajaxcloud computingcustomer serviceplspanapache antcustomer satisfactiontechnical support

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