Technical Leader.

Job Description

Our CX Vision is to accelerate our customers success, and profitable growth for Cisco and our partners, by delivering the best customer experience in the industry.What Youll Do As a Technical Leader in the CX Center support services supporting Enterprise Routing, the primary responsibilities include
• Customer problem resolution: Active participation in customer escalations RRR, CAP cases. Assist the team in troubleshooting complex network issues
• Talent development: Mentor and coach engineers to develop into SME and future technical leaders
• Content development: IC digitization, content creation videos, articles
• Drive innovation and automation across TAC processes, tools,
• Extensive engagement and building a strong relationship with Engineering for on-going product issues, CER, EFT etc.
Who You Are
• Strong exposure to Large Enterprise network environment on next gen routing
• Expertise in WAN technologies
• Network Operating System experience, preferably IOS or IOS-XE/ IOX-XR
• Exposure to product life cycle and tools
• Customer experience: Reproduction and debugging of customer issues, handling of field queries
• Ability to work with a cross-functional and geographically diverse team is expected.
• Experience in Linux, CPU architectures, virtualization and Linux device drivers would be a plus
• Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment.
• Programming experience in C , TCL , Python , Linux , Cisco IOS is desirable
• Experience with standardization such as working in IETF would be a bonus.
Education & Experience
• Minimum 10-12 years experience supporting Service provider, Enterprise networks and/or large data center environment
• Prior experience in a NOC, TAC environment is a must
• Prior experience in implementation and configuration of layer2/layer3 routing and switching on Cisco IOS or Data Center products.
• Experience installing, configuring, and maintaining all manners of network hardware, cabling and associated peripherals including Switches, Routers, Firewalls, Proxies, Traffic Managers and other network appliances.
• Hands on, demonstrable experience in one or more of the following technologies: Cisco, HP, Aruba, Brocade, Checkpoint, Palo Alto, Bluecoat, Infoblox, Solarwinds, F5
• CCDE preferable, CCIE is a must
Technical Skills
• Strong Networking and in-depth knowledge in Cisco routing technologies ( CCNP, CCIE level knowledge preferred )
• Thorough knowledge of LAN/WAN designs as well as the support processes surrounding large scale network deployments
• Routing Protocols such as BGP and OSPF
• Understanding of Linux systems, virtualization technologies such as VMWare and KVM
• Understanding of Cloud Technologies such as AWS, Azure, and Openstack
• Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL
• Well-versed with networking tools such as traffic generators (e.g lxia), sniffers et al.
• IPv4/v6, MPLS, BGP, OSPF, IS-IS, PIM, MANET, Frame relay, ATM, Segment routing, Ethernet: GE, 802.1q VLANs, 802.1ad (QinQ)
• Knowledge of VxLAN/Routing Technologies and protocols is a definite plus.
• Familiarity with Transport Layer Security (TLS) and IP Security (IPsec)
• Unicast/Multicast Forwarding experience would help too.
• Cisco ASR1K , Cisco ISR series ,CRS.
Softskills Demonstrate Leadership skills Good analytical and troubleshooting skills Excellent verbal and written communication skills. Effective business writing Good Customer handling skills.Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do. But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure. Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.,

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