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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
What Youll DoAI has been transforming the way enterprises work and contact centers are no exception; in fact, its one where AI is increasingly in demand. The use of chat bots, machine comprehension, named-entity recognition, sentiment analysis, recommender systems, speech recognition, fraud detection, etc. has led to boundless improvements in contact center efficiency and customer satisfaction. Ciscos Contact Center solutions enable businesses to improve customer service and deliver personalized customer experiences by harnessing the power of big data and AI thats what you will do!Over 3 million agents across 30,000+ different enterprises use Cisco Contact Center solutions and will be using your solutions to deliver a great customer experience to billions of people.Learn more about our Contact Center solutions here:http://cs.co/contactcenter Who Youll Work WithYoull join a newly formed, high-caliber team thats building greenfield AI solutions for contact centers. Were customer-focused, data-informed, passionate about solving challenging problems, keen on getting things done, and we do it all with craftsmanship.Who You AreYou know how to build AI solutions at scale. As a Senior Software Engineer, you will design and build scalable and reliable cloud-native micro-services and data pipelines in our AI Platform. You will mentor and lead others towards making sound technical decisions. Youre passionate about learning, research, and using state-of-the-art technologies and software development techniques.Your skills and experience include:Required Skills:
Keyskills :
sql serversqlcustomer relationsbig dataapache kafkacontact centermodel buildingfraud detectioncontact centerscustomer servicesentiment analysisspeech recognition