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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
A successful candidate will be an experienced manager who is willing to take on a challenging space, has a strong customer focus, ability to lead multi-functional teams and loves a fast-paced environment. Our space is growing rapidly, and we re looking for a manager who can help us scale as our business grows.
This manager will collaborate with executives, business teams, programproject management teams, and software engineering teams to help articulate Retail Promotion s strategy to achieve Operational Excellence e and scale our business while showing our obsession with the customer.
Responsibilities include direct management of a team of 4-5 support engineers, drive process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools.
7-15 years of Technical Product Support Experience with Large Tech Companies. Preferred Qualifications Responsibilities
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Keyskills :
unix sql shellscripting sla troubleshooting printerfleetmanagement customerfocus productsupport technicalsupport supportengineers projectmanagement productionsupport strategicplanning processimprovement behavioraltraining operationalsupport