| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD,Network / System Administration |
| EmploymentType | Full-time |
Technical Support Analyst Bangalore, IndiaWHY DO WE LOVE COMING TO WORK EVERY DAY With over 10, 000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers. We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers. Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results, develop and grow their careers. Success is what you do, success is what we achieve, together. The future of Finance is open combine your talents with Finastra opportunities to create an exciting career with us. For more information, visit Finastra. comThe Technical Support Analyst is the key interface between Finastra clients on one side and LenderComm organization on the other side, contributing to the overall delivery of software and services. Responsible for handling and resolving the raised issues in the shortest time possible and at times, testing on beta deliveries or fixes before they are released to customers. Responsibilities & Deliverables: Your deliverables as a Technical Support Analyst will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questions or assistance requestsPerform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/ or detailed analysis to the stakeholder teamsUpdate clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolutionParticipate in client (phone) meetings, WebEx sessionsBuild and provide simple scripts with the assistance of senior colleagues when necessary Required Experience: University degree in Computer Science, Mathematics, Business IT or related majorSQL/ Java/ C# basic knowledgeBasic expertise with Windows and Linux Operating systemsKnowledge on Distributed Ledger Technology/ R3 Corda a plusExcellent written and verbal communication in EnglishAnalytical abilities, attention to detail, stability, responsibility as well as customer focusAbility to work independently as well as part of a customer facing team The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800 - 274 - 7280. The Future is Collaborative. The Future is Open. The Future is Now.,
Keyskills :
troubleshootingslastatements of work sowtechnical supportissue resolutionknowledge sharingroot cause analysiscomputer scienceroot causecustomer relationsverbal communicationactive directorydrive results