Technical Support Associate

Fresher Bangalore 27 May, 2023

Accentrix Solutions Hiring For technical support

Job Location	Bangalore
Education	Not Mentioned
Salary	Rs 2.5 - 3.5 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Technical Support / Helpdesk
EmploymentType	Full-time

Job Description

Level of this positions : L2Job title : Technical support AssociateJob RoleL1 - Technical Support -Job LocationBangalore WhitefieldShift Timing24/7 Rotational shift and 2 WO any 2 days of the week.Eligibility CriteriaAny bachelor degree (completed or completing within 6months) with relevant experienceGood command over English (Spoken/Written) & Hindi (Spoken)Basic computer hardware knowledgeResponsibilitiesThe tasks of these Engineers could include one or more of the following:Must possess the zeal to demonstrate Customer First culture in every interactionAbility to troubleshoot and fix Hardware/ Networking/OS related queries over the phoneAbility to provide solutions to customers that may involve selling the customer a product or service to fix the issue.Knowledge and skills:Active demonstration of Self-Time and Task Management.High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholdersShould demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issuesShould have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is requiredA+ , N+, MCSA, MCSE Technical certifications would be added advantage

Keyskills :
printer supportcomputer repairlaptopstroubleshootinghardware

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Technical Support Associate

Job Description

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