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Technical Support Associate

Fresher   Bangalore   02 Dec, 2024
Quess Corp (Magna Infotech)
Job LocationBangalore
EducationNot Mentioned
SalaryRs 50,000 - 3.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Summary:We are seeking a motivated and skilled Technical Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical assistance and support to our clients and internal teams, ensuring smooth operation of our systems and software. You will be the first point of contact for troubleshooting issues and resolving technical inquiries.Key Responsibilities:
    • Respond to customer inquiries via phone, email, or chat in a professional manner.
    • Diagnose and resolve technical hardware and software issues.
    • Provide hands-on support for various applications, systems, and devices.
    • Document issues and solutions in the companies ticketing system for future reference.
    • Collaborate with team members to identify and escalate issues that require higher-level support.
    • Conduct remote troubleshooting using diagnostic techniques and tools.
    • Maintain a knowledge base of frequently asked questions and their solutions.
    • Educate customers on proper use of the software and hardware, guiding them through step-by-step solutions.
    • Participate in the development of user guides and training materials.
    • Stay current with new products, services, and technical support best practices.
    Qualifications:
    • Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
    • Proven experience in a technical support role or IT helpdesk.
    • Strong understanding of computer systems, mobile devices, and other technology products.
    • Familiarity with Windows, macOS, and/or Linux operating systems.
    • Knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.) is a plus.
    • Excellent communication and customer service skills.
    • Problem-solving aptitude and the ability to work under pressure.
    • Experience with ticketing systems and remote desktop applications is preferred.
    Skills:
    • Strong analytical and troubleshooting skills.
    • Ability to explain technical issues to non-technical users.
    • Familiarity with database management and software applications.
    • Multi-tasking abilities and strong organizational skills.
    • Team player with a positive attitude

Keyskills :
troubleshootingcommunication skillssoftware supporttechnical support

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