Technical Support Engineer

Job Description

IntroductionSoftware Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.Your Role and Responsibilities Who you are: The team works in a fast-paced and highly collaborative environment, so communication is key. Our team works with strategic technologies such as Red Hat OpenShift, Kubernetes, Operators with the Operator Lifecycle Manager and open source software. In this role, you will have the opportunity to continually grow your skills in the thriving world of software containers, integrate and apply open-source technologies, and work & lead in a supportive, collaborative and fun environment. We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced, highly collaborative environment. Members of our team work with the worlds leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web. What you ll do: Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problems root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients. This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within Cloud Integration organization, supporting products IBM DataPower Gateway, API Connect, IBM App Connect, or IBM Aspera on multiple operating systems, virtual, and cloud. #ISLISACLOUD20Required Technical and Professional Expertise

• Overall 4 years to 9 years of IT experience
• Experience in UNIX/Linux operating system
• Experience in 3-tier web service architecture
• Scripting skills, such as Perl, Ruby, Python
• Knowldge in Java & Java Script
• Basic skills in database server (MySQL) administration
• Knowledge in XML technologies including DTD, XSLT, XPATH, XSD and XQuery
• Ability to troubleshoot and identify the root cause of issues
• English language skills including read, write and speak
• Communication and customer focus skills be able to understand customer problems and articulate current status to customers

Preferred Technical and Professional Expertise

• Existing knowledge of or interest in relational database management systems
• Practical experience with Linux (development, support or administration)
• Excellent communication and collaboration skills to operate effectively in a global engineering and support environment
• Analytical and problem solving/decision making skills
• Immediate skills for an outstanding candidate include a strong understanding in container technologies, Kubernetes, Cloud skills, Networking protocols and C programming languages. Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
• Good command of English

About Business UnitThe Hybrid Cloud/Cloud Integration team delivers Products/ Support that integrate the Red Hat Open Shift Kubernetes platform with IBM Cloud Paks and Cartridges/Solutions as well as on-prem. Hybrid Cloud Integration is key to the IBM Cloud Pak 2.0 strategy in that the services allow IBM solutions to leverage a common set of capabilities and can be seamlessly deployed across multiple environments; viz, Public, Private, Hybrid Clouds and also on-prem for a common user experience. IBM Cloud Integration suite provides the tools enterprises need for connecting cloud and on-premise applications, building microservices and exposing and managing APIs. It enables to reach new markets, rapidly take advantage of new business opportunities, and improve communications within your partner ecosystem.Your Life @ IBMWhat matters to you when you re looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.,

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemssoftware development toolstest casesroot causeopen sourcesocial medianew businesshybrid clouddevelopment toolsmanagement systems