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Technical Support Engineer

3.00 to 5.00 Years   Bangalore   06 Feb, 2021
Vmware Software India Private limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration,General / Other Software
EmploymentTypeFull-time

Job Description

As a VMware Technical Support Engineer within our Global Services team, you will enable our customers/partners to deliver a consistent and efficient experience to all end-users. To be successful in this role, you should be a self-starter and self-learner, possess strong customer service and technical problemsolving skills; and be someone who adopts challenges.Responsibilities:

  • Provide upgrade specific support on Mobile Device Management (MDM); however, other responsibilities include overall UEM experience, wireless telecommunications, and enterprise networking
  • Take an active role on escalated critical customer and partner support issues driving ownership through resolution
  • Continuously review VMware WorkSpace ONE implementations SOPs, as well as, best practices with R&D/Saas/Deployments and Services to ensure scalability and reliability of Enterprise level deployments. Work closely with other teams within GSS
  • Document and provide infrastructure recommendations to VMware Workspace One customers
  • Set correct expectations and drive relief and resolution through effective communication
  • Monitor progress of incidents and work with Global Escalation Team and Product/R&D Teams to ensure appropriate resources have been allocated and that resources are pro-actively trouble-shooting the incident
  • Configure Labs to closely mimic customer environments
  • Identify product deficiencies and work with R&D to ensure defects are corrected in a timely manner, as it pertains to escalations, and overall WS1 product
  • Identify areas of opportunities to improve VMware AirWatch products
  • Review root cause of escalations and work with appropriate resources to ensure continuous improvements of VMware AirWatch products
Engineers are required to have:
  • Experience providing technical consulting services and expertise to Enterprise-level clients
  • Comprehensive depth experience across all Platforms and SDK Development
  • Proven track record trouble-shooting complex MDM issues
  • Enterprise Windows & Linux Server experience; comfortable in terminal-only environments and familiar with tools and scripting for both platforms
  • Knowledge of SQL, Windows Servers, Networking, IIS, .NET, Java Web Servers and Web Applications and Web Application troubleshooting
  • Excellent Customer Service, oral and written communication skills
  • Ability to excel under pressure and tight deadlines and work effectively in high stress situations
  • Thrive in a teamwork centric environment
  • Ability to work independently and perform well under minimal supervision
  • Ability to drive architecture review through defined process to resolution
  • Strong relationship management skills with both customers and internal colleague
  • Effective working with global teams and other international operations
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs ,

Keyskills :
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