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Technical Support Engineer

3.00 to 8.00 Years   Bangalore,Noida, Chennai, Hyderabad, Gurugram, Pune, Mumbai City, Delhi   03 Apr, 2025
MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED
Job LocationBangalore,Noida, Chennai, Hyderabad, Gurugram, Pune, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 7 - 16 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaTechnical Support / HelpdeskEmbedded / System Software
EmploymentTypeFull-time

Job Description

    Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clients

Keyskills :
softwarehardwarecomputer scienceos installation

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