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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Technical Support EngineerLocation: Bangalore 1 Position Experience: 4- 5 YearsIn the Technical Support role, you will be responsible for helping customers resolve technical questions related to product use and set up. Your key responsibility of the role consists of working on documentation for common technical issues and adding that to the Knowledge Base.ResponsibilitiesBe proactive in providing outstanding design and deployment services resulting in outstanding customer satisfaction Be prompt and provide high quality service and leadership to align with customer goals and requests Mentor and train customers on the Tuebora Products Interaction and collaboration with other Tuebora teams such as Engineering and Support as needed to address escalated issues Contribute to and use knowledge base repository of deployment best practicesExperienceThe ideal candidate has experience of 3- 4 years with providing technical support for a software product (SaaS a plus),
Keyskills :
troubleshootinglanoperating systemsknowledge basecustomer satisfactionsetidealdesignpromptsoftwareleadershipdeploymentengineeringdocumentationFAQKCSnetwkingtechnical supprepositcollabation