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Technical Support Engineer L2. Apply now

3.00 to 6.00 Years   Bangalore   14 Sep, 2023
ZG STAFFING SOLUTIONS
Job LocationBangalore
EducationNot Mentioned
SalaryRs 10 - 20 Lakh/Yr
IndustrySoftware Product
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    About this role: As a TS Member, you will be a key member of a Team responsible for Brand Onboarding, providing level-2 technical support and working closely with Engineering teams at our organisation for resolving technical issues on the field. You will need to act with a great sense of urgency and solving challenges on the Field.Responsibilities:
    • Work with Customer Success Teams and provide Level-2 support.
    • Complete detailed reports listing requests for technical assistance, steps taken to
    • resolve them, and the specific dates/individuals involved
    • Following up with clients to ensure the problem is resolved.
    • Interact with Product and Engineering teams in resolving issues reported by Customer
    • Success Team.
    • Attend in-person meetings with clients to analyse, troubleshoot and diagnose problems
    • To provide continuous feedback on the Product to Product and Engineering team.
    • You are expected to quickly learn the technical aspects of our Product and platforms.
    Requirement:
    • Bachelors degree in ComputerScience/ComputerEngineering is preferred.
    • Willing to dig into problems to find solutions and put customer first in attitude and
    • action.
    • Proficiency in Windows/Linux/Mac OS.
    • Experience with remote desktop applications and help desk software.
    • Time-management skills and the ability to establish reasonable and attainable deadlines
    • for resolution
    • Familiarity with Android or iOS Apps testing is added advantage
    • Have a positive outlook and great attitude in Problem Solving.
    • Basic coding skills is an added advantage.
    • Language Skills: Fluent English is a must.
    • Written and verbal proficiency
    Expected Hours:This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week, with approximately 8 hours each day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company.About you:1. Have a positive outlook and great attitude in problem-solving. Willing to dig into problems to find root causes and solutions.2. You are persistent when faced with roadblocks. You look for out-of-the-box solutions.3. You enjoy solving challenging problems under time and resource constraints4. You are a risk-takerFor applying contact us at hidden_mobile or hidden_email

Keyskills :
remote desktoptechnical support

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