hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Engineer P3

2.00 to 7.00 Years   Bangalore   30 Mar, 2023
Twilio
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    We re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You re a strong communicator to both technical and non-technical audiences via phone or email and you re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team s work.You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. (For example, you ve implemented, deployed and/or maintained/supported Avaya/Cisco/OpenVBX/or similar platforms of significant size in the past). You ve got strong time management skills, work well in a fast paced environment, and are efficient at getting work done while still following standard processes and procedures.About the jobTwilio is looking for new Technical Support Engineers to join our EMEA Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have expertise with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications.ResponsibilitiesIn this role, you will:
    • 4+ years of experience in a client-facing, technical role.
    • Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).
    • 2+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.
    • Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.
    • Ability to help, train and mentor team-members, and advise on improvements for the Voice product.
    • Ability to make sound decisions quickly and efficiently.
    • Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.
    • Strong knowledge of RESTful API s with the ability to understand and troubleshoot issues with cloud solutions.
    • Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC.
    • Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.
    • Bonus: strong written and verbal communication skills in multiple languages (German, French, Spanish, Italian.)
    Required
    • You will help customers solve their technical challenges through tickets, phone calls, and chat conversations
    • You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.
    • You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.
    • Twilio operates a 24/7 support model. You will always work the morning shift, but the ability to occasionally work weekends and holidays (as needed) is required. When working a weekend shift, you still get 2 days off per week.
    ,

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systems

APPLY NOW

Technical Support Engineer P3 Related Jobs

© 2019 Hireejobs All Rights Reserved