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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 3.0 Lakh/Yr |
| Industry | Internet / E-Commerce |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Dear Applicants,We are hiring in technical support operations division (not customer support) for a leading logistics service provider client in Bangalore.Education- A bachelors degree in an technical or business field, or comparable business experience with technical backgroundExperience- Minimum 1year in troubleshooting technical issues.**Mandatory experience in solving issues inonline retaildomain.**Please Note- This is not a customer support role.TechnicalSkills-SQL, ms Excel, knowledge of Data WarehousingJob Responsibilities include-1. 24/7 On-call Ticket Management-Diagnose and troubleshoot technical issues, including account checkup for issues reported.-Properly escalate unresolved issues to appropriate internal teams.2. BAU Operations-Manage BAU midnight homepage cutover Configure contents on homepage as per demand shaping.-Prepare testing environment for time travel testing on test app.-Schedule pages on production - Homepage, CLPs.-Vendor Managementi. Task assignmentii. Close loop feedback sessionsiii. Quality assessmentsiv. Conduct calibrations3. Prepare accurate and timely reports-Weekly insight report on top trending issues.-Clear bifurcation on tech issues/ outages and incorrect manual configuration.-Sharing learnings and product solution requirements basis trend and errors seen with product managers.4. User Acceptance Testing-Lead critical projects, work on key initiatives and help transitioning team to on-board program to compliance operation.-Document technical knowledge in the form of notes and manuals.Days- 5 (Sat,Sun off)Shift- GeneralEmployer Detail-6290266902manjima.biswas@netscribes.com
Keyskills :
ticketingtechnical supportdata warehousingtroubleshootingsql