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Technical Support Specialist

0.00 to 5.00 Years   Bangalore   24 Jan, 2023
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Summary:
    • The tasks of these Engineers could include one or more of the following:Must possess the zeal to demonstrate Customer First culture in every interactionAbility to troubleshoot and fix Hardware/ Networking/OS related queries overthe phoneAbility to provide solutions to customers that may involve selling the customer a product or service to fix the issue.Knowledge and skills:Active demonstration of ownership, time management and multitasking of toolsDemonstrate high level of Interpersonal & communication skills & handle objections and customer escalationsShould demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issuesShould have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucialA+ , N+, MCSA, MCSE Technical certifications would be added advantage

Keyskills :
ccnahardware supporttechnical support

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