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Technical Support Specialist

1.00 to 3.00 Years   Bangalore   26 Apr, 2023
Dezire HR Services Hiring For DHS
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Openings for Technical Support Executive, Candidates must have minimum 1 years relevant experience is mandatory on papers, Salary goes up to 25k In Hand + variables, Languages required English, Work Location Bellandur, @ Way Cab provided, Rotational Shift, 5 Days of Working.Interested candidates send updated cv @ hidden_mobile / vijayr.dhrs@gmail.comJob DescriptionProfile:Required SkillsTo be a successful Technical Support Representative, you will need the following skills andabilities:* Prefer customer service experience handling agitated customers* Prefer a minimum of one (1) year technical support experience* Prefer basic knowledge of copper and fiber internet connectivity* Must have a minimum basic knowledge of internet application software* Must be flexible to working a variety of hours, as the center is open 24 x 7. Honduras Hoopis 9am to 9pm.* Excellent organizational skills.* Strong communication skills and excellent customer relations skills.Job Expectations :* Displays an understanding of technology to troubleshoot issues.* Attends front line training* Demonstrates excellent listening, written and verbal communications skills.* Demonstrates up-to-date knowledge of developments in his/her functional area.* Demonstrates excellent diplomacy and interpersonal communication skills when interacting with customers* Copper and fiber certified, as needed, passing all required testing according to Frontier standards.* Successful completion of instructor led New Hire Training with a blended delivery approach* Successful completion of instructor led technology up skilling with a blended delivery approach* Successful completion of Learning Lab practical application/Ojt, focused small group sessions* Must have an extensive understanding of communication Lan/Wan networking components(i.e., Pcs, Routers, Multiplexers, Bridges, and Switches. etc.Thanks And Regards,Hr Vijay.hidden_mobile.

Keyskills :
international voice processvoice processnetworking skillsvoip product testingtroubleshooting skillsstrong communication skillstechnical supportdemonstration skills

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