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Technical Support Specialist

1.00 to 3.00 Years   Bangalore   19 Sep, 2019
Quess Corp Limited (IKYA Human Capital Solutions)
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings from ikya Openings for Technical Support Specialist (International) Role: Technical Support SpecialistIn this role you will

  • Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
  • Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
  • Troubleshooting network problems like network errors, connectivity issues.
  • Assembling, installing and troubleshooting computer hardware.
  • Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
  • Installing and managing Applications on Remote.
  • Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
  • Managing customer expectations regarding estimated response times
What were looking for
  • Minimum of 6months of experience with Technical Support for international customers
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
  • Excellent communication skills and high emotional intelligence
  • Personal interest in consumer electronics and IT related products and services
  • Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
  • Excellent Problem Solving and Customer Service Skills
  • Ability to think creatively and should have positive attitude.
  • Strong analytical & Interpersonal skills
Benefits
  • Best in the industry pay
  • Performance based incentives
  • Excellent growth opportunities from internal IJPs
  • Regular Rewards and Recognition Program
  • Monthly Employee Engagement Activities
  • Free unlimited meals
  • Free transportation (both ways) for maximum ease
  • Security Escort for women taking Company cab post 9pm
  • Housing conveyance allowance
  • Medical Insurance
if interested kindly reach out to HR Meena @ 7204041598

Keyskills :
lan troubleshooting mail omputerhardware technicalsupport activedirectory

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