Technical Support Specialist, Fusion 360

3.00 to 5.00 Years Bangalore 03 Mar, 2023

Job Location	Bangalore
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Respond to support requests via multiple channels (chat, phone, web, online forums and other channels) and adhering to documented processes
Document support interactions in a company-wide case management system
Escalate and consult unresolved issues to senior staff as required
Research, verify and document product defects
Actively handle the personal backlog of support requests
Manage customer and partner expectations by providing timely updates on the progress
Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centred Support (KCS) methodology
Influence and contribute to product management and development to contribute to successful improvements

Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM) or related Autodesk products. (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle or similar software)

Keyskills :
technical supporttroubleshootingcomputer hardwaredispatch

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Technical Support Specialist, Fusion 360

Job Description

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