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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Furnishings / Sanitaryware / Electricals |
Functional Area | Technical Writing |
EmploymentType | Full-time |
Responsibilities: Use- case identification: Understand the requirement and formulate customer use cases that can be documented. Process adherence and Deliverable ownership: Make sure to follow the required development process at all stages and deliver on the committed time. Take the responsibility to develop high quality product. Customer support: Analyze customer comments and requests and provide them updated content in a timely manner. Perform root cause analysis to identify and own the improvement areas. Technical expertise: Develop good knowledge about the domain, overall product, deployment scenarios. Keep up to date with technologies and content creation and publishing tools. Behavioural Competencies required hands on, can- do approach. Willingness to own and be accountable for subjects within scope of role and key responsibilities Energetic and passionate about being successful and willing to adopt new ideas/ technologies Personable able to get on with many different types of people and organization. With ability to build excellent, meaningful relationships which are based on trust and respect. High integrity makes and keeps commitments Excellent time management and organizational skills. High attention to detail, self- motivated, creative and flexible. A good problem solver. Ability to identify key issues and barriers to success, then resolve them. Open to new ideas and new methods Should be able to adhere to Information development processes set for the team and be able to suggest improvements. ,
Keyskills :
editing icrosoftword timemanagement contentmanagement computerscience rootcauseanalysis customerrelations rootcause