Transactions Specialist

Job Description

Information and Services (I&S) is part of the Centralized Transaction Operations (CTO) team which is part of Consumer and Community Banking (CCB). The function reviews, retrieves, repairs, corrects and deposits checks and payments for Chase customers. I&S is a critical partner to Commercial Banking, Consumer & Community Banking (CCB) and the Corporate & Investment Bank (CIB), and works closely with internal CTO partners. Subpoena Response is a business unit within I&S consisting of Image retrievals, National subpoena processing, Legal papers served functions located in India Bangalore, Texas, Indianapolis and New York. Subpoena Response receives and responds to external, legal requests for information. The majority of these requests are subpoenas for customer information related to a legal matter. The firm is the source of the information, though not involved in the legal matter itself. The group also responds to requests for copies of account statements and other items, such as checks from JPMorgan Chase customers and various internal groups. The Legal Papers Served function receives legal papers served on the firm, including summons or complaints (and other litigation process wherein the firm is a named party in a court action), subpoenas and/or governmental requests for records and/or testimony, notices relating to regulatory proceedings, asset-based orders and so-called third party process, such as mortgage foreclosures, bankruptcy notices, tax proceedings, mechanic s liens, where, although not named as a direct party to the underlying proceeding, JPMC is given notice because it may have a financial interest in the outcome of the lawsuit. Volume is driven by Commercial Banking, Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Centralized Transaction Operations (CTO) and external institutions.Roles & Responsibilities
• Candidate will research various internal systems to provide valid documents pertaining to customer/legal requests with some expedited SLAs.
• Specialist will sort, file and distribute work, including electronic files, and communicate with requestors via email to resolve open requests.
• Specialist will research and handle exceptions and retrieve documents from various systems.
• Specialist must be able to multitask in a high volume department and be able to manage through process changes as they occur.
• Specialist must adhere to data security standards & meet the criticality requirements set by the Dept.
• Additionally, co-ordinate the entire work flow, monitor incoming volumes in various exceptions, prioritize and assign them for clearing.
• Perform Quality checks, identify coaching opportunities training needs.
• Deliver training and provide side by side assistance on the job.
• Handle escalations and co-ordinate with onsite partners for smooth delivery of work.
• Track trends and publish MIS.
Skill Sets Required:
• Attention to detail
• Problem solving
• Written communication
• Client relationship
• Time management
• Customer Focus and Service Oriented mindset
• Ability to collaborate, partner and work in a team environment
• Aptitude for identifying Process improvement opportunities
• Knowledge of legal field is an advantage
Preferred Skills & Experience
• Graduate in Commerce (Preferred) or Graduate in any stream (No BE)
• SME in the process. At least 3 years in a similar type of process
• Knowledgeable about legal documents and Customer Assist-CA experience strongly preferred
• Banking operations or financial service industry experience is preferred. Experience in legal field is an added advantage
Language Requirements (other than English) NoneHours of Work / Shift Timings in India - Employees will be required to work based on US production schedules or pre U.S time shifts, depending on business requirements. Work shifts, (detailed below), will include working as per US calendar and holidays & as per overall policies. Times mentioned below are only indicative and may change as per business requirements.Work Days
• Monday to Friday
• Evening Shift
Remarks/ Any other information: Shifts may need to be adjusted throughout the year based on U.S daylight time savings.,

Keyskills :
data securityservice industrycommunity bankingcommercial bankingprocess improvementproduction schedulessettaxemaillienscheckscopiesbankingsummonsrecordsreviewstrainingsecurity