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Transactions Specialist II

3.00 to 5.00 Years   Bangalore   08 Apr, 2021
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Subpoena Response receives and responds to external, legal requests for information. The majority of these requests are subpoenas for customer information related to a legal matter. The firm is the source of the information, though not involved in the legal matter itself. The group also responds to requests for copies of account statements and other items, such as checks from JPMorgan Chase customers and various internal groups. The Legal Papers Served function receives legal papers served on the firm, including summons or complaints (and other litigation process wherein the firm is a named party in a court action), subpoenas and/or governmental requests for records and/or testimony, notices relating to regulatory proceedings, asset-based orders and so-called third party process, such as mortgage foreclosures, bankruptcy notices, tax proceedings, mechanic s liens, where, although not named as a direct party to the underlying proceeding, JPMC is given notice because it may have a financial interest in the outcome of the lawsuit. Volume is driven by Commercial Banking, Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Centralized Transaction Operations (CTO) and external institutionsRoles & Responsibilities

  • Candidate will research various internal systems to provide valid documents pertaining to customer/legal requests with some expedited SLAs.
  • Specialist will sort, file and distribute work, including electronic files, and communicate with requestors via email to resolve open requests.
  • Specialist will research and handle exceptions and retrieve documents from various systems.
  • Specialist must be able to multitask in a high volume department and be able to manage through process changes as they occur.
  • Specialist must adhere to data security standards & meet the criticality requirements set by the Dept.
  • Additionally, co-ordinate the entire work flow, monitor incoming volumes in various exceptions, prioritize and assign them for clearing.
  • Perform Quality checks, identify coaching opportunities training needs.
  • Deliver training and provide side by side assistance on the job.
  • Handle escalations and co-ordinate with onsite partners for smooth delivery of work.
  • Track trends and publish MIS.
Skill Sets Required:Strong research skills- Show attention to detail- Analytical skills to handle complex inquiries and proven ability to make independent decisions on escalated requests.- Strong Interpersonal & communication skills necessary to deal effectively with all levels of staff, managers, and contacts- Computer proficiency: Microsoft Word and Excel experience preferred- MIS and reporting skills- Ability to drive on continuous improvements- Training and coaching skills- Prior work experience in US banking will be an added advantage. Preferred Skills & Experience
  • Graduate in Commerce (Preferred) or Graduate in any stream (No BE)
  • SME in the process. At least 3 years in a similar type of process
  • Knowledgeable about legal documents and Customer Assist-CA experience strongly preferred
  • Banking operations or financial service industry experience is preferred. Experience in legal field is an added advantage
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Keyskills :
data securitymicrosoft wordservice industryanalytical skillscommunity bankingcommercial bankingcommunication skillsmissettaxwordexcelemaillienscheckscopiesbankingsummonsrecords

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