Transactions Specialist II

Job Description

Information and Services (I&S) is part of the Centralized Transaction Operations (CTO) team which is part of Consumer and Community Banking (CCB). The function reviews, retrieves, repairs, corrects and deposits checks and payments for Chase customers. I&S is a critical partner to Commercial Banking, Consumer & Community Banking (CCB) and the Corporate & Investment Bank (CIB), and works closely with internal CTO partners. Subpoena Response is a business unit within I&S consisting of Image retrievals, National subpoena processing, Legal papers served functions located in India Bangalore, Texas, Indianapolis and New York. Subpoena Response receives and responds to external, legal requests for information. The majority of these requests are subpoenas for customer information related to a legal matter. The firm is the source of the information, though not involved in the legal matter itself. The group also responds to requests for copies of account statements and other items, such as checks from JPMorgan Chase customers and various internal groups. The Legal Papers Served function receives legal papers served on the firm, including summons or complaints (and other litigation process wherein the firm is a named party in a court action), subpoenas and/or governmental requests for records and/or testimony, notices relating to regulatory proceedings, asset-based orders and so-called third party process, such as mortgage foreclosures, bankruptcy notices, tax proceedings, mechanic s liens, where, although not named as a direct party to the underlying proceeding, JPMC is given notice because it may have a financial interest in the outcome of the lawsuit. Volume is driven by Commercial Banking, Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Centralized Transaction Operations (CTO) and external institutions.Roles & Responsibilities Review the Subpoena documents for red flags and see if it requires escalationSearch the Subpoena Compliance database to determine if documents have been received previously on the matterCreate a case in the Subpoena Compliance database by extracting data, key dates and information from the SubpoenaAttach the documents in the Subpoena Compliance databaseUse a daily Oracle report to generate required invoices and forms from the Subpoena Compliance Database Under minimal supervision make independent decisions on typical transactions and or request based on specialized functional/technical knowledge and broader legal knowledge. Exercise some judgment, but may require guidance from a senior staff for complex transaction /request.Communicate with Business Partners to facilitate resolution of outstanding cases/issues.Refer problem / Identify issues on assigned work type and escalate occurrences to team leader or supervisor.Assist in data collection / report preparation on various metrics.Ensure adherence to Corporate Accounting and departmental policies and procedures.Ensure continuity of the process and SLAs assigned through proper back up s, follow up s and communication.Able to evaluate and analyze data from multiple sources in a fast-paced environmentAdapt to changing needs & deadlines and remain calm when under pressureSkill Sets Required:Attention to detail Problem solving Written communication Client relationship Time management Customer Focus and Service Oriented mindsetAbility to collaborate, partner and work in a team environmentAptitude for identifying Process improvement opportunitiesKnowledge of legal field is an advantagePreferred Skills & ExperienceGraduate in Commerce (Preferred) or Graduate in any stream (No BE) Knowledgeable about legal documents and Customer Assist-CA experience strongly preferredBanking operations or financial service industry experience is preferred. Experience in legal field is an added advantageLanguage Requirements (other than English) NoneHours of Work / Shift Timings in India -Employees will be required to work based on US production schedules or pre U.S time shifts, depending on business requirements. Work shifts, (detailed below), will include working as per US calendar and holidays & as per overall policies. Times mentioned below are only indicative and may change as per business requirements.Work DaysMonday to FridayFlexi Shift,

Keyskills :
data collectionproblem solvingtime managementservice industrycommunity bankingbanking operationscommercial bankingreport preparationprocess improvement