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Unified Communication and Collaboration Operations SW/Application Tech Support Practitioner

4.00 to 6.00 Years   Bangalore   22 Oct, 2021
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :Unified Communication and Collaboration Operations
  • Good To Have Skills :Enterprise Voice & Video Infrastructure
  • Job Requirements :
      • Key Responsibilities : 1 Provide operational support for the Cisco Core Video Infrastructure 2 Implement change requests as per business needs on VC Core and Endpoints 3 Support VC Endpoint Deployment activities as a member of the product team 4 Work with multiple client groups to ensure that shared infrastructure is meeting functional and service level requirements 5 Escalation POC for the Tier2 VC team
      • Technical Experience : 1 Hands-on experience troubleshooting and managing core video components like the Cisco Call Manager, Cisco Expressway servers, Pexip and TMS 2 Should possess good communication skills for coordinating effectively with customers and various stakeholders 3 Expertise in troubleshooting configuring various VC endpoint models like MX, SX, DX and Room Kit series 4 Experience in upgrading the Cisco VC Core and Endpoints 5 Understanding of network QOS requirements to support voice video calls
      • Professional Attributes : 1 Excellent communication skills 2 Flexible working hours
    • Educational Qualification : Bachelors Degree in IT discipline or equivalent experience Diploma in CS/BSc/BE/B-Tech
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Keyskills :
cisco call managercall managerservice levelchange requestsoperational supportcommunication skillsprofessional servicestechnology operationsinformation technologyqoscloudvideovisitdesign

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