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Unified Engineer- CISCO_ Urgent Requirement_MNC

3.00 to 8.00 Years   Bangalore   29 Nov, 2022
Orcapod Consulting Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 5 - 10 Lakh/Yr
IndustryIT - Software
Functional AreaApplication Programming / MaintenanceTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Description Unified EngineerTechnical Support professional provides deeply technical support on MS Teams and Cisco platform. Job responsibilities include:
    • Working on day to day administration tasks like MACD request, proactive incident management, DID management
    • Working on alert management, voip device registration, profile creations on Teams and Cisco
    • Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures
    • Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to pexip
    • Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues
    • Good understanding on MS Licensing
    • Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.
    • Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting
    • Ability to troubleshoot and fix various technical problems
    • Troubleshooting endpoints/gateways/gatekeeper registration
    • Knowledge about Emergency Location and Assignment
    • Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers
    • Ability to read and analyse log files and network traces
    • Day to day report fetching and analyzing CDR for proactive incident management
    • Strong experience on log analysis, packet capture and ability to interpret
    • Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
    • Strong knowledge in H323, SCCP, and MGCP, SIP
    • Design, Deploy and Troubleshoot phone profiles into portals
    • Good understanding about voice dial plan , voice policies
    • Identify, design and support solutions for PRI, DID, Toll free service, and other telecom services
    • Knowledge on working with vendors (global and local telecom carriers) for ordering and operations or coordinating problem tickets
    • Good Knowledge on Analog device support like fax, paging
    • Prepare installation and upgrade procedures to be carried out on a CUCM or unity infrastructure to mitigate known bugs
    • Develop processes and procedures to enhance effective support
    Skills
    • Experience in supporting Microsoft teams & Cisco IP telephony
    • Deep level of understanding of voice technologies:
      • Enterprise Voice configurations , Direct Routing in MS Teams
      • Voice policies & Class of Restrictions
      • Routing over a complex infrastructure (TDM , SBC, SIP, Media Gateways, VoIP, H.323 )
      • PBX, Codecs, QoS
      • read logs/traces from CUCM & MS Teams
      • SBC configurations and troubleshooting (AudioCodes)
    • Tier 3 troubleshooting expertise
    • IOS Gateway knowledge: configuration, administration, and troubleshooting
    • Protocol expertise in SIP, SCCP, MGCP, H323
    • Experience with Cisco video infrastructure (Expressway, VCS,SX & MX series endpoints)
    • Experience in supporting emergency responders (Cisco & Intrado)
    • Experience in Supporting voice recording system (Cisco & MS teams)
    • Experience in supporting PEXIP video integrations
    • Experience in supporting IP Fax servers
    • Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies
    • Must have prior experience providing technical support to Enterprise Customers.
    • In-depth Knowledge of Media gateways & Session Border Controllers.
    • Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.

Keyskills :
troubleshootingcisco

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