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Walk in interview For Customer Experience ( English and Hindi mandatory)

1.00 to 2.00 Years   Bangalore   08 Feb, 2024
NAVI FINSERV LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryNBFC ( Non Banking Financial Services )
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    About Navi: Navi is at the forefront of Indias rapidly growing financial services landscape, offering Personal and Home Loans, Insurance, and Mutual Funds, and UPI, BBPS with a digital-first approach. Our mission at Navi is to create financial services that are simple, accessible, and affordable. Founded by Sachin Bansal & Ankit Agarwal.Walk-in-Interview for Customer ExperienceWalkin Date: Monday to Friday (Except Government Holidays) January 2024Walkin Time : 10:00AM 12:00 PMKey Responsibilities:
    • Provide multi-channel customer support for Navis products, ensuring privacy and professionalism.
    • Educate customers about Navis products and services.
    • Identify and escalate priority issues to Team Leaders/SMEs and relevant stakeholders.
    • Achieve agreed Key Performance Indicators (KPIs) and Objectives.
    • Adhere to internal policies, procedures, and processes, collaborating effectively with the team for seamless support.
    Desired skills & Experience:
    • 1 year of customer support experience with proficiency in English and Hindi; additional fluency in regional languages is advantageous.
    • Preferred experience in UPI & BBPS services and familiarity with CRM and Inbound/Chat/Email tools.
    • Flexible availability for rotational rosters, including weekends and evenings.
    • Ability to provide extended support during business requirements and meet SLAs.
    • Comfortable working across different channels such as Chat, Inbound Calls, and Email.

Keyskills :
customer serviceemail supportvoice process

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