hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

We are Hiring - Senior Engineer, Technical Support (I7)

5.00 to 8.00 Years   Bangalore   26 Oct, 2022
Dell
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Senior Technical Support Engineer What you ll achieveThe Technical Support Engineer (TSE) will work directly with global customers and EMC/Data Domain personnel via e-mail, phone, and remote desktop software to provide technical assistance towards the prompt resolution of complex technical problems. To achieve that, TSE s work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution. TSEs will support the full line of Data Domain products within the Data Protection and Availability solutions (DPAS).You will:
    • Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Data Domain product family.
    • Monitor automated product alert e-mails and act on them.
    • Create content for the knowledge base through accurate case documentation.
    • Assist customers with the upgrade process.
    • Process logistics/parts requests.
    • Assist customers with standard backup software integration with Data Domain Products.
    • Obtain data from customers to get a thorough understanding of customer requirements and problems.
    • Interface with customers via e-mail, phone and/or WebEx.
    • Analyze logs and core files as needed to work towards resolution of customer issues.
    • Work with 3rd party service providers in the process of analyzing and resolving customer issues.
    • Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues
    Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements
    • Bachelors degree with 5 to 8 years of experience in Backup, Storage or Networking environment preferred
    • Excellent oral and written communication.
    • Strong interpersonal and problem-solving skills.
    • Advanced skills in analytical and problem solving with attention to detail
    • Ability to work as an individual or on a team.
    • Ability to create clearly documented bug reports as needed.
    • Ability to read and understand technical bug reports.
    • Self-starter with ability to learn quickly and operate in a fast paced environment.
    • Some project management and negotiation skills.
    • Ability to identify root cause of an issue (isolate in source code) and write or assist in writing of RCA documents
    Desirable Requirements
    • Linux/Unix Systems Administration is critical
    • Windows Systems Administration is a plus
    • Understanding of the OSI stack
    • Ability to work with tools such as snoop, tcpdump, traceroute to decipher Network issues
    • Knowledge of various protocols such as NFS,CIFS,SNMP
    • Understanding of OST technology is a plus.
    • Bachelors or equivalent working experience.
    • CCNA/CCIE
    • Red Hat Certified System Administrator (RHCSA)
    • MCSA/MCSE
    ,

Keyskills :
safetycommissioningsiteinspectiontroubleshootingeuropean works councilsequal employment opportunityroot causedata domainremote desktop

APPLY NOW

We are Hiring - Senior Engineer, Technical Support (I7) Related Jobs

© 2019 Hireejobs All Rights Reserved