hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Wfm Analyst

2.00 to 7.00 Years   Bangalore   10 Jul, 2023
Ticket2careersconsultant Hiring For SBS pvt ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Job Description Work Force Management
    • Hr Smitha Marshal :96hidden_mobile1
    Roles and Responsibilities:
    • Good understanding of call centre operations, key performance metrics, real-time monitoring and work force management concepts.
    • Proven ability to manage volume data tasks and interpret data into insightful reports or associated outputs, to support various operational strategies and business development roadmaps.
    • Maintain the integrity of the MI Process with detailed review and data cleansing to ensure all data and reports are accurate, current, complete and consistent.
    • Provide general advice and analysis to both internal and external business stakeholders and develop overall business knowledge to facilitate this function.
    • Take ownership of team deliverables, provide cover for other team members when required and ensure the team SLAs are always achieved within the agreed timelines and at the best service standards.
    Key Skills / Requirement:
    1. Technical Skills:Strong knowledge of and experience working with reporting, database & statistical packages.
      • Knowledge on WFM tools (IEX, NICE, Injixo, etc.) is a mandatory requirement.
      • Knowledge on Excel, VBA/Macros and SQL at an advanced or moderate level is preferrable.
      • Knowledge on Amazon Connect/Athena, SSRS or Power BI is an added advantage.
    2. Analytical Skills: Able to work with large amounts of data: facts, figures, and number crunching; and analyse through them to find conclusions.
    3. Attention to Detail: Must be vigilant in their analysis to come to correct conclusions.
    4. Communication Skills: Ability to write and speak clearly, easily communicating complex ideas. Present findings, or translate the data into an understandable layman language.
    5. Critical Thinking: Able to look at the numbers, trends, data and find new ways to improvise the reporting and provide conclusions based on the findings.
    6. Interpersonal Skills: Ability to work with Global teams from different time zones and cultures in a fast paced, high volume environment.
    7. Ability to multi task in rapidly changing priorities and cope working under pressure with precision and accuracy.
    Notes:
    • Shift Timings 12:30 PM to 03:30 AM (rotational 9 hours shift including weekends)
    • The role doesnt have any incentive other than the salary.
    • The selected person will be on probation for minimum 3 months before getting confirmed for this role.

Keyskills :
real time analysissqlmacroswfmworkforce managementrtareal time monitoringreal-time monitoring

APPLY NOW

Wfm Analyst Related Jobs

© 2019 Hireejobs All Rights Reserved