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Advisor Voice Enterprise ( 82876503 )

0.00 to 2.00 Years   Bengaluru/ Bangalore (Karnataka)   22 May, 2025
Reliance Jio Infocomm Limited
Job LocationBengaluru/ Bangalore (Karnataka)
EducationBE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Posted Date:20 May 2025Function/Business Area:Customer ServiceLocation:Bengaluru 1 - VidyaranyapuraJob Responsibilities:

  1. Manage all customer interactions
  2. Demonstrate ownership on calls when contacted by customer
  3. Respond to all customers in appropriate tone and language
  4. Offer a solution-based approach for all customer interactions
  5. Educate the customer at every given possible opportunity
  6. Ensure updation of product, system, process, and policy knowledge
  7. Adhere to rostered timing, scheduled shifts, and activities
  8. Capture customer details and data relevant to the call or service
  9. Resolve customer queries within agreed timelines
  10. Manage outbound campaigns as per business requirement
  11. Increase, develop and retain customer base through relationship building and service
  12. Follow all contact center policies, procedures, code of conduct and legislative requirements
Education Requirement:B Tech / BE degree/Diploma in Networking/ElectronicsCCNA certification preferredExperience Requirement:6 months - 2 years (Minimum 6 months experience in BPO is mandatory)Skills & Competencies:
  1. Speak local language
  2. Problem solving skills
  3. Customer focus
  4. Attention to detail
  5. Technical Certification
  6. Service mindset
Please update your profile and upload resume to apply.Location Map:Bengaluru 1 - Vidyaranyapura

Keyskills :
customer interaction management problem solving skillscustomer focus attention to detailtechnical certification compliance bpo customer service customer queries contact center

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