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Business Analyst(Contract)

5.00 to 8.00 Years   Bengaluru/ Bangalore (Karnataka)   22 Apr, 2025
Wipro Technologies Ltd
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Role PurposeThe purpose of the role is to liaison and bridge the gap between the customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solutioning to the customer.Do

  1. Customer requirements gathering and engagement
    • Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements.
    • Detail out scope documents, functional & non-functional requirements, features etc., ensuring all stated and unstated customer needs are captured.
    • Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements.
    • Engage and interact with internal teams - project managers, pre-sales team, tech leads, architects - to design and formulate accurate and timely responses to RFP/RFIs.
    • Understand and communicate the financial and operational impact of any changes.
    • Periodic cadence with customers to seek clarifications and feedback regarding the solution proposed for a particular RFP/ RFI and accordingly instruct the delivery team to make changes in the design.
    • Empower the customers through demonstration and presentation of the proposed solution/prototype.
    • Maintain relationships with customers to optimize business integration and lead generation.
    • Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers.
  2. Engage with the delivery team to ensure the right solution is proposed to the customera. Periodic cadence with the delivery team to:
    • Provide them with customer feedback/inputs on the proposed solution.
    • Review the test cases to check 100 PERCENT coverage of customer requirements.
    • Conduct root cause analysis to understand the proposed solution/demo/prototype before sharing it with the customer.
    • Deploy and facilitate new change requests to cater to customer needs and requirements.
    • Support the QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback.
    • Conduct Integration Testing and User Acceptance demos to validate implemented solutions and ensure a 100 PERCENT success rate.
    • Use data modeling practices to analyze the findings and design, develop improvements, and changes.
    • Ensure 100 PERCENT utilization by studying systems capabilities and understanding business specifications.
    • Stitch the entire response/solution proposed to the RFP/RFI before its presented to the customer.
    b. Support the Project Manager/ Delivery Team in delivering the solution to the customer:
    • Define and plan project milestones, phases, and different elements involved in the project along with the principal consultant.
    • Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans.
    • Ensure Customer Satisfaction through quality deliverables on time.
  3. Build domain expertise and contribute to knowledge repository
    • Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical.
    • Write white papers/research papers, point of views, and share with the consulting community at large.
    • Identify and create use cases for different projects/accounts that can be brought at Wipro level for business enhancements.
    • Conduct market research for content and development to provide the latest inputs into the projects thereby ensuring customer delight.
Deliver| No. | Performance Parameter | Measure ||-----|--------------------------------------------------|------------------------------------------------------------------------------------------------------------------|| 1. | Customer Engagement and Delivery Management| PCSAT, utilization PERCENT achievement, no. of leads generated from the business interaction, no. of errors/gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), PERCENT of deal solutioning completed within timeline, velocity generated. || 2. | Knowledge Management| No. of white papers/research papers written, no. of user stories created, PERCENT of proposal documentation completed and uploaded into the knowledge repository, No. of reusable components developed for proposal during the quarter. |Locations
  • Bengaluru

Keyskills :
customer engagement requirement analysis solution design project management domain expertise principal consultant test cases qa writing testing integration testing delivery management user acceptance

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