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Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team

3.00 to 5.00 Years   Bengaluru/ Bangalore (Karnataka)   24 Apr, 2025
AMAZON INDIA PVT LTD
Job LocationBengaluru/ Bangalore (Karnataka)
EducationMBA/ PGDMBA (Arts)
SalaryAs per Industry Standards
IndustryConsumer Durables/FMCG, Warehousing
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses Customer Experience and Business Trends (CXBT) Capability team is looking for an experienced, talented and highly motivated individual to join our Global Capability team based in Bangalore. As a Business Analyst (BA), you will contribute to critical global services that measure Amazons end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with program and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive programs.Key Job Responsibilities

  • Perform deep data analysis, document findings and insights, and communicate to business stakeholders.
  • Empower technical and non-technical internal customers to self-serve data pull and data analysis needs.
  • Be the expert on the data used and generated by the teams products. Act as Subject Matter Expert when it comes to data questions.
  • Derive insights from data; Synthesize data into succinct narrative and bridges to enable business and leadership to make investment and strategy decisions.
  • Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives.
About the TeamCustomer Experience & Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem-solving, and we work backwards from there. We use technical & non-technical approaches and stay aware of industry & business trends. We are a global team, made up of a diverse set of profiles, skills & backgrounds - including Product Managers, Software Developers, Computer Vision Experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analytics, Risk Managers & more.LocationsIND, KA, Bangalore

Keyskills :
data analysis customer experiencebusiness insights strategic thinking automation reporting business analytics business analyst

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