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Channel Manager (Sales), Amazon Business

5.00 to 7.00 Years   Bengaluru/ Bangalore (Karnataka)   18 May, 2025
AMAZON INDIA PVT LTD
Job LocationBengaluru/ Bangalore (Karnataka)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryConsumer Durables/FMCG, Warehousing
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Be responsible for the largest and fastest growing acquisition channel for Amazon Business in India. The telemarketing channel is the most exciting sales channel, requiring work with multiple agency partners, driving new programs, increasing efficiency, and scaling the channel.Key Job ResponsibilitiesWe are looking for an experienced sales professional to develop and lead telemarketing for B2B business. You will have the responsibility for acquiring new customers to Amazon Business (driving sign-ups), activating the customers to purchase products at the Amazon Business site, and making customers adopt key programs that drive more shopping on Amazon Business. The ideal candidate will be results-oriented and also have the ability to innovate and design processes to engage with our business customers.Key Job Responsibilities

  • Drive the telemarketing charter with existing and new partners/agencies and deliver the acquisition goals.
  • Improve productivity of sales agents in collaboration with agency/partners through interventions on lead pool (identify right sources), training, script improvement, rigorous tracking, and reviews.
  • Identify ways to improve the quality of acquisition that drives more revenue/customer.
  • Drive loyalty with customers through newer retention programs.
  • Improve CX for customers by improving training for agents and launching audit mechanisms to track progress.
  • Unlock new partnerships/agencies that can add growth and negotiate on payout models to drive efficiency for Amazon.
  • Drive marketing interventions on collaterals and programs that improve conversion on the channel.
  • Weekly/Monthly/Quarterly tracking and reporting of agency partner performance and review with leadership teams internally on channel health and performance.
Locations
  • IND, KA, Bengaluru

Keyskills :
telemarketing strategy sales performance customer acquisition partner negotiation training development audit reporting

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