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Customer Development Executive - Bangalore East (Mahadevapura)

1.00 to 5.00 Years   Bengaluru/ Bangalore (Karnataka)   21 Feb, 2025
Rentokil Initial
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaSales/Business Development
EmploymentTypeFull-time

Job Description

: Customer Development Executive at Rentokil PCIAbout Rentokil PCIRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the worlds leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.For more details: https://www.rentokil-pestcontrolindia.comAbout the Role:

  • Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.
  • The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
  • Focus on client retention, renewals & price increase & up-selling
  • Compliant Management - To identify & resolve customer complaints within the specific timelines
  • Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for the improvement
  • Conduct regular reviews & terminate the non-revival accounts
  • SPOC for Branch Renewals
  • Total concentration on Renewal business only
  • Sole Responsible
  • On-time CCM/SQS/SQA
  • Timely Terminations
  • Coordination between Customers & Operations
  • Increase in Branch New Sales as Branch CSEs can focus only on New sales
  • Reduction in Outstanding
  • Lead Generation
Key Result Areas:
  • Advance Renewal Followup / CCM
  • Customer Objection Handling - with the help of operations
  • Renewal letter with PI
  • Regular follow-up for renewal and updation in the Renewal portal
  • OCC entry from the Renewal portal
  • Timely termination from the renewal portal
  • Outstanding followup
  • SQA
RequirementsCompetencies (Skills essential to the role):
  • Clear communication skills.
  • Attentiveness.
  • Ability to use positive language.
  • Time management skills
  • Data Analysis
Educational Qualification / Other Requirement:
  • Any Bachelors degree
Role Type / Key working relationships:
  • Productivity Improvement
  • Renewal PERCENT Improvement
  • Effective review customer-wise
  • Process Understanding and Implementation
  • Renewal Portal Usage in Totality
  • Increase in Branch New Sales
BenefitsWhat can you expect from RPCIOur values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.Locations - Bengaluru, Karnataka, India

Keyskills :
client retention strategies complaint resolution data analysis techniques effective communicationtime management skillssales objection handling innovation account management customer development build collaboration lead generation selling

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