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Customer Service New Associate

0.00 to 1.00 Years   Bengaluru/ Bangalore (Karnataka)   21 Mar, 2025
accenture
Job LocationBengaluru/ Bangalore (Karnataka)
EducationB.Com. (Commerce)
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Skill Required: Customer Operations - Non Voice - Service Desk Non-Voice SupportDesignation: Customer Service New AssociateQualifications: Any GraduationYears of Experience: 0 to 1 yearsAbout AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.comWhat would you doThis role provides client services for Service Centre / Query Management Team to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Service Management to identify and escalate client issues; obtains and confirms pending information/documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client.What are we looking forCustomer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.Roles and Responsibilities:

  • Read, understand and analyze client process as per the business rules.
  • Execute full range of the process accurately and timely as a hands-on processor.
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Follow Work Instructions while processing.
  • Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
  • Participate in client conference calls, where required and manage appropriate documentation.
  • Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
  • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls.
  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
  • Update process metrics on a daily basis and maintain MIS.
  • Always demonstrate the highest level of customer service.
  • Pay close attention to detail and follow through to resolve any outstanding issues.
  • Go beyond immediate requests and activities to ensure both own and related tasks are completed.
  • Update client applications accurately and quickly in accordance with the appropriate User Guides.
  • Ensure assigned tasks are completed accurately in a timely fashion.
  • Ensure and maintain the security and confidentiality of client data.
  • Actively participate in team activities & organizational initiatives.
Locations: Bengaluru

Keyskills :
non voice support client services process improvement troubleshooting issues data confidentiality conference business rules security

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