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Customer Service Senior Representative

1.00 to 3.00 Years Bengaluru/ Bangalore (Karnataka) 21 Feb, 2025

Job Location	Bengaluru/ Bangalore (Karnataka)
Education	B.Com. (Commerce)
Salary	As per Industry Standards
Industry	Software Services, Internet/Dot com/ISP
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Ensuring first contact resolution and responding promptly to customer inquiries.
Adhering to operating procedures and regulations in line with policy terms and conditions.
Offering quality information regarding health benefits to customers.
Monitoring turnaround times to ensure timely resolution of customer contacts.
Building collaborative relationships with internal teams to optimize resources.
Actively supporting team members and contributing to achieving operational goals.
Performing ad-hoc tasks as required to meet business needs.

About The Cigna GroupCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Locations: IND Bengaluru - CHSI

Keyskills :
customer inquiry handling operational procedure adherence health benefits knowledgeteam collaboration problem resolution advocate

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Customer Service Senior Representative

Job Description

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