Customer Success Manager - Cyber Security

Job Description

WHO ARE WEWe are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of Indias most trusted Cyber security product companies, is on a mission to build the worlds fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.Founded in 2015, headquartered at Singapore, we are proud to say that weve grown at a frenetic pace and have been able to achieve some accolades along the way, including:CloudSEKs Product Suite:

• CloudSEK XVigil constantly maps a customers digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
• A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers attack surfaces. CloudSEKs BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
• CloudSEKs Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.

Key Milestones:

• 2016: Launched our first product.
• 2018: Secured Pre-series A funding.
• 2019: Expanded operations to India, Southeast Asia, and the Americas.
• 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
• 2021: Raised $7M in Series A funding led by MassMutual Ventures, with total investment in to $10M.
• Awards & Recognition: Won NetApp Excellerators Best Growth Strategy Award, CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.

ABOUT THE ROLEWe are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success expert will be responsible for delivering high quality support to meet our customers requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.Responsibilities:

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Develop and maintain long-term relationships with the customers
• Forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Monitor and analyze customers usage of our product, prepare reports
• Work with the Sales team to onboard and integrate new clients and develop existing client relationships
• Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
• Continual improvement of the contract and its service
• Track process compliance

Skills and Qualifications:

• Have at least 3 years of relevant industry experience in client-facing roles and account management
• Experience in presales is preferred as well
• Been part of the Cyber security domain - Mandatory.
• Experience with CRM software and MS Office & documentation
• Strong verbal, written communication and problem-solving skills.
• The ideal candidate must be analytical, adaptable, and organized with the ability to build rapport with clients
• Good listening and presentation abilities
• Ability to build rapport and collaborate with others within the company and externally
• Ability to prioritize among competing tasks
• Keen attention to detail and adherence to deadlines
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Self-motivated and able to thrive in a start-up culture

Note: Work location will be in Bangalore office - Indira Nagar - Hybrid ModelBenefits of Joining CloudSEKWe provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. Youll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

• Flexible working hours.
• Food, unlimited snacks and drinks are all available while at office.

And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!Locations: Bengaluru, Karnataka, India

Keyskills :
client relationship management cybersecurity knowledgeproject coordination analytical problem solving crm software proficiency artificial intelligence games cloud services mobile machine learning written communication