Digital Adoption Specialist (Global Consulting)

Job Description

Job MetaLocation: Bengaluru, Karnataka, IndiaWho are weWhatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700 global customers, including 80 Fortune 500 companies. Whatfix has raised $265 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.With over 45 PERCENT YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.

• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights and a high CSAT of 99.8 PERCENT
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35 PERCENT companies worldwide in sustainability excellence with EcoVadis Bronze Medal

In this role, you will:

• Work with our global customers to identify their target audiences training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption
• Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
• Consult, ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem. Create Content using the Whatfix Studio Editor to suit the customers use cases
• Help develop standards and guidelines to ensure consistency in deliverables across projects

Required Expertise

• Ability to build relationships with multinational stakeholders, and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.
• Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs
• 2-10 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development/Business Analysis.
• Comfortable working in a dynamic and evolving environment
• Ability to travel to Client locations as required

Preferred Skills

• Awareness of diverse cultures and practices across geographies
• Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others
• Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
• Knowledge of Javascript, CSS, HTML will be an advantage

Perks & Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs

Please Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply to this jobLocations - Bengaluru, Karnataka, India

Keyskills :
digital adoption content creation customer success instructional design technical writing css salesforce html crm oracle javascript