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Field Service Engineer, Bangalore

3.00 to 6.00 Years   Bengaluru/ Bangalore (Karnataka)   21 Feb, 2025
Job LocationBengaluru/ Bangalore (Karnataka)
EducationBE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaProduction/Manufacturing/Maintenance/Packaging
EmploymentTypeFull-time

Job Description

Technical Support - T2Field Service Engineer/Factory Calibration EngineerBeckman Coulter Life Sciences mission is to empower those seeking answers to lifes most important scientific and healthcare questions. With a legacy spanning 80 years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, youll help drive our vision of accelerating answersand our commitment to excellence.Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.Do you want to work in providing high-quality onsite customer support, factory calibration Do you enjoy and represent the face of the company to our customers Then read on!We are currently seeking a Field Service Engineer who will be responsible for being the first touchpoint for the customer and serves as our most important brand ambassador. The candidate should have all the requisite knowledge of the product that includes the theory, hardware, features, and its application. The FSE should be capable of demonstrating the features and ensure that the customer is able to make optimal use of the capability of the equipment while also ensuring all other service parameters such as response time and repair time are meeting customers expectations.The FSE also owns the responsibility of providing installation, warranty, and post-warranty services and converting the unit from warranty to service contract immediately on expiry of the warranty period. The FSE also ensures on-time renewal of service contracts.In this role, you will be responsible for:Essential Responsibilities:

  • Field Service
    • Adhere to repair time and response time requirement
    • Provide installation, breakdown repair, modifications, and preventive maintenance services
    • Adhere to all service documentation guidelines
    • Comply with Service SOP and guidelines
  • Factory Calibration Service
    • Adhere to repair time and response time requirement
    • Adhere to all service documentation guidelines
    • Maintain records of instrument inward, calibration SOP, and outward records
    • Comply with Service SOP and guidelines
  • Service Business
    • On-time warranty conversion
    • On-time contract renewal
    • Quote to cash process for time and material jobs
Support service campaigns and special initiatives.The required qualifications for the job include:
  • Degree or equivalent in Engineering
  • Min 3 years experience in the same capacity in a MNC environment
It would be a plus if you also possess previous experience in:
  • Knowledge of lab exposure or experience
  • Knowledge of calibration and documentation
  • Excellent verbal/written communication skills and leadership
Language: Fluent EnglishLocation: BangaloreAt Danaher, we bring together science, technology, and operational capabilities to accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whats next across Life Sciences, Diagnostics, Biotechnology, and beyond. For more information, visit www.danaher.com.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.Locations: IND - Bangalore North - Beckman Coulter India Private Limited

Keyskills :
field service calibration service customer support installation services technical documentation written communication

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