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Helpdesk Senior Associate - ITIL

1.00 to 3.00 Years   Bengaluru/ Bangalore (Karnataka)   21 Feb, 2025
NTT Data Vertex Software Inc.
Job LocationBengaluru/ Bangalore (Karnataka)
EducationME/ M.Tech./ MS (Engg/ Sciences)BA (Arts)
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Req ID: 299263NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Uttar Pradesh (IN-UP), India (IN).Roles and Responsibilities

  • Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Requirements for this role include:
  • Must be a Graduate.
  • Good communication skills.
  • Good hold on French language (WritingSpeaking).
  • Must be at least B1 level certified in French language.
  • Good comprehension & writing skills.
About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75 PERCENT of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.Locations: Bangalore, Uttar Pradesh, India

Keyskills :
technical troubleshooting ms office expertise communication skillsfrench proficiency problem resolution windows artificial intelligence infrastructure technology consulting

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