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Implementation Analyst II

2.00 to 4.00 Years   Bengaluru/ Bangalore (Karnataka)   21 Feb, 2025
Zeta
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryFinancial Services/Stockbroking, Banking
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

All about Zeta SuiteZeta is a Next-Gen Banking Tech company that empowers banks and Fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industrys first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M cards have been issued on our platform globally.Zeta Tachyon offers:

  • Rich digital-first cardholder experiences
  • Native embeddable banking support
  • Hyper-Personalisation Policy Engine to launch segment-of-one card programs
  • Web-based product configurators to launch in days vs. quarters
  • Rapid innovation & extensibility via APIs, event streams, and more
  • Modern & intuitive web-based back office experiences
  • Next-gen regulatory risk & compliance capabilities
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.Zeta has over 1700 employees - with over 70 PERCENT roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, TwitterThe Role:Zeta is seeking a highly motivated Implementation Analyst (IA) to join our growing team. The IA will be responsible for providing technical support to our customers and internal teams, ensuring the successful installation, configuration, and operation of our products in the SaaS offering.Roles & Responsibilities:
  • Configure and maintain our products for customers as per the requirements received from the Customer Success/Products/QA/Engineering team.
  • Provide technical support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues working with the engineering team or on an individual basis.
  • Work closely with internal teams to investigate and resolve complex technical issues.
  • Identify and escalate product defects and enhancement requests to the appropriate teams.
  • Create and maintain technical documentation, including knowledge base articles and user guides.
  • Participate in on-call rotations to provide 24/7 support to customers.
Skills:
  • Bachelors degree in Computer Science, Electronics Engineering, or a related field.
  • 2-4 years of experience in technical support or software implementation, preferably in a customer-facing role.
  • Strong problem-solving and analytical skills.
  • Experience with Linux operating systems and command line interface.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to work flexible hours, including weekends and holidays, as needed.
  • Knowledge of scripting languages such as Python, JavaScript, Bash, or Perl is a plus.
  • Knowledge on SQL, and Postman is a must.
Life At ZetaAt Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is People Must Grow. We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zetaZeta is an equal opportunity employer.At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.Locations: Bangalore

Keyskills :
technical support expertise problem solving skills configuration management skills familiarity with linux scripting language knowledgesql api perl python javascript software implementation

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