hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Infogain looking for Salesforce Developer (Lead), Bangalore, India 8-11 Years Experience in Salesforce Technical

8.00 to 11.00 Years   Bengaluru/ Bangalore (Karnataka)   27 May, 2025
Infogain Corporation
Job LocationBengaluru/ Bangalore (Karnataka)
EducationMCA/ PGDCAAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

: Salesforce Developer (Lead)Location: Bangalore, IndiaPosted on: April 16, 2025ROLES & RESPONSIBILITIES

  • Designing, developing, and maintaining custom solutions within Salesforce Service Cloud, with a focus on Service Voice to optimize voice support.
  • Configuring and integrating telephony systems with Service Cloud to enable seamless voice support functionality, ensuring agents have a unified console for handling calls.
  • Developing and maintaining workflows, automations, and integrations that enhance Service Voice operations, such as automating call routing and integrating with external systems.
  • Configuring call routing, IVR (Interactive Voice Response), and other telephony features within Service Voice to improve customer interactions.
  • Collaborating with customer service teams to gather requirements and implement solutions that improve voice interaction handling, ensuring alignment with organizational goals.
  • Providing training and ongoing support to service agents on effectively utilizing Service Voice features, including real-time transcription and AI-driven insights.
  • Monitoring and analyzing the performance of Service Voice implementations to ensure optimal functionality and user adoption, leveraging data to drive improvements.
  • Leveraging AI-driven features of Service Voice, such as real-time transcription and conversation analysis, to enhance agent productivity and customer experience.
  • Staying abreast of the latest developments in Salesforce Service Cloud and Service Voice to continuously improve service delivery, ensuring the role remains cutting-edge.
EXPERIENCE8-11 YearsSKILLS
  • Primary Skill: Salesforce Technical
  • Sub Skill(s): Salesforce Technical
  • Additional Skill(s): Salesforce Functional, Salesforce Technical
ABOUT THE COMPANYInfogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krakw, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

Keyskills :
salesforce technical salesforce functional service cloud development telephony integration ai driven features artificial intelligence software engineering telecom salesforce developer ivr

APPLY NOW

Infogain looking for Salesforce Developer (Lead), Bangalore, India 8-11 Years Experience in Salesforce Technical Related Jobs

© 2019 Hireejobs All Rights Reserved