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| Job Location | Bengaluru/ Bangalore (Karnataka) |
| Education | MCA/ PGDCAAny Graduate |
| Salary | As per Industry Standards |
| Industry | Consumer Durables/FMCG, Warehousing |
| Functional Area | Operations/Customer Service/Telecalling/Backend |
| EmploymentType | Full-time |
At Amazon, we strive to be Earths most customer-centric company where we can find and discover anything we want to buy online. We hire the worlds brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun.Amazons IT Services Support team provides highly-available IT support for Amazon employees worldwide. We provide support for all used client applications, operating systems, email, VPN, mobile devices, and common collaboration services such as SharePoint and Exchange. Our customers may engage us via phone, chat, in person, or trouble ticketing.You will manage local and/or remote resources and assist the global organization to define the perfect customer experience and own the strategies to create that experience. You will help the group develop and leverage their knowledge base to expedite the resolution of recurrent issues. You will identify ways to proactively reduce requests through automation, documentation, and process improvement. You will set high standards for issue handling, escalation, and problem management across the organization and guide the team with metrics and goals that clearly measure their success.You will work alongside a group of leaders to define the priorities and track the metrics and key performance indicators within the organization as a whole. You will hold service owners accountable to resolve issues on behalf of your customers.Key Job ResponsibilitiesResponsibilities include:
Keyskills :
it support management process improvement team leadership customer service technical communication