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JC Senior Digital Repair Specialist ( 82690451 )

0.00 to 4.00 Years   Bengaluru/ Bangalore (Karnataka)   27 May, 2025
Reliance Jio Infocomm Limited
Job LocationBengaluru/ Bangalore (Karnataka)
EducationBE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Posted Date:24 Apr 2025Function/Business Area:Customer ServiceLocation:Bengaluru 6 - ChamarajpetJob Responsibilities:

  1. Interact with customers on handset, other Mobility/Fixed devices related issues
  2. Troubleshoot devices defects
  3. Handle devices related queries
  4. Record job entry in Customer Relationship Management portal
  5. Upgrade software of devices
  6. Assemble / dismantle smartphones (unibody/duo body)
  7. Repair handsets by changing screen, speaker, mic, camera etc.
  8. Repair handsets by PCB swap, sub-PCBA/charging connector replacement etc.
  9. Deposit of cash collected through service
  10. Verify devices for exchange
  11. Inspection of FTTx devices
  12. Job role requires travel to various touch points as planned/as & when required
  13. Train/Support/Supervise extended service touch points at own stores and engage them in Device Service Delivery
  14. Adhoc responsibilities include mandatory participation in activities rolled out from time to time viz. attending to the complaint calls pertaining to SLP devices & related support systems at own sites & sites, Out-calling due for recharge base; coaching set of Jio Associates and enhancing their participation & productivity (sell-out & activation)
Education Requirement:10 2/ITI/Diploma/Certification in Device CareExperience Requirement:0 - Maximum 4 YearsSkills & Competencies:
  1. Customer focus
  2. Good communication skills
  3. Problem solving
  4. Spares operations knowledge
  5. Handset repairs knowledge of CRM systems
Please update your profile and upload resume to applyForgot PasswordLocation Map:Bengaluru 6 - Chamarajpet

Keyskills :
customer focus communication skillsproblem solving device troubleshooting handset repairs spares pcb

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