Lead HROC Specialist

Job Description

About us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of Americas leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasnt happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations.Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and youll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win.Working with HR Operations, youll focus on the powerful and innovative systems and technologies that team members depend on to manage both work and life. Whether its time reporting or team member training, these critical systems keep things running smoothly. HR Operations is service-oriented, and puts team member success at the heart of our activities. So when it comes to parental leave or planning a vacation based on paid time off, our goal is to give Target team members easy access to intuitive systems with relevant, complete, and accurate information.As an HR Operations Center (HROC) Lead Specialist, you will take ownership of escalated issues and contacts that require additional research. Youll make decisions based on past experience and impact, take partners as necessary and model high quality guest service. You will provide feedback to HROC teams based on opportunities that have surfaced during review of issues. In your role, you will respond to all issues in a timely manner and appropriately track and document resolution, while maintaining confidentiality. Youll also assist with identifying, developing and implementing improvements to existing and new procedures and functions to maximize service delivery to our guests. This includes significant elements of project management including, but not limited to, process mapping, development and testing of resources and process, documentation of procedures, training and sharing of ongoing feedback to teams based on performance, monitoring and reporting results, and sustained, successful service delivery.Core responsibilities are described within this job description. Job duties may change at any time due to business needs.About you:

• Four-year degree or equivalent work experience
• 2 years of related HR Office or guest service experience
• Demonstrated success in areas of work quality and guest service
• Knowledge of HR & Payroll systems
• Strong guest service and follow-up skills, with excellent verbal and written communication skills
• Ability to manage multiple tasks; strong organizational skills
• Strong PC skills and proficient with MS Office Package
• Innovative and creative problem-solving skills

Preferred Requirements:

• Knowledge of Targets policies and procedures
• Previous experience with coordinating projects
• Previous experience on the HROC Direct Operations Team
• Knowledge of Targets myTime system
• Knowledge of Targets payroll processes
• Strong working knowledge of HROC functions, systems, processes and procedures and understanding of our relationship with the field and client

Useful Links

• Life at Target: https://india.target.com/
• Benefits: https://india.target.com/life-at-target/workplace/benefits
• Culture: https://india.target.com/life-at-target/diversity-and-inclusion

Locations: Bangalore, India

Keyskills :
hr operations management guest service excellence communication skillsproject management process improvement learning leave payroll