hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Process Analyst Human Resource Operations Contact Center

1.00 to 4.00 Years   Bengaluru/ Bangalore (Karnataka)   21 Nov, 2024
IBM India Pvt Ltd
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, IT-Software
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and ResponsibilitiesAs a Process Analyst HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees. You should be flexible to work in shifts. Your primary responsibilities include:

  • Educate and document enquirers on processes whenever necessary.
  • Provide quality customer service in every interaction.
  • Identify, investigate, analyze, and resolve issues identified within the process.
  • Monitor and process tickets in the ticketing system.
  • Provide floor support for escalation and query resolution.
Required Technical and Professional Expertise
  • Minimum 1 year of experience in recruitment standard methodologies (preferably in ITES / BPO / FA).
  • Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debrief and offer stages.
  • Expertise in sourcing through social media channels and other innovative sourcing channels.
  • Demonstrable experience in partner management and strength to hold difficult conversations with them.
  • Build expertise in deep domain knowledge, understanding of business strategy, and drive innovation.
Preferred Technical and Professional Expertise
  • Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set up is preferred).
  • Equipped with consultative instinct, passionate about recruiting and not view the role as transactional.
  • Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.
  • Ambitious individual who can work under their own direction towards agreed targets/goals.
  • Proven change management and be open to it; good time management and work under tight deadlines.
  • Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed.
  • Maintain technical knowledge by attending educational workshops, reviewing publications.
Locations
  • Role: Process Analyst Human Resource Operations Contact Center
  • Location: Bangalore, IN
  • Category: Enterprise Operations
  • Employment Type: Full-Time
  • Travel Required: No Travel
  • Contract Type: Regular
  • Company: (0063) IBM India Private Limited
  • Req ID: 727667BR

Keyskills :
hr query resolution customer service excellence recruitment strategies ticketing system management interpersonal communicationhris interpersonal skillsats time management ites

APPLY NOW

Process Analyst Human Resource Operations Contact Center Related Jobs

© 2019 Hireejobs All Rights Reserved