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| Job Location | Bengaluru/ Bangalore (Karnataka) |
| Education | ME/ M.Tech./ MS (Engg/ Sciences)B.Com. (Commerce) |
| Salary | As per Industry Standards |
| Industry | Software Services, IT-Software |
| Functional Area | Operations/Customer Service/Telecalling/Backend |
| EmploymentType | Full-time |
IntroductionA career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.Your Role and ResponsibilitiesAs a Process Analyst HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees. You should be flexible to work in shifts. Your primary responsibilities include:
Keyskills :
hr contact center customer service problem solving ticketing system process improvement mining