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Product Support Supervisor

3.00 to 5.00 Years   Bengaluru/ Bangalore (Karnataka)   03 Dec, 2024
ORACLE
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, IT-Software
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

Product Support SupervisorLocation: BENGALURU, KARNATAKA, IndiaJob Identification: 268126Job Category: SupportPosting Date: 11/21/2024, 09:07 PMRole: People ManagerJob Type: Regular EmployeeExperience Level: ProfessionalSecurity Clearance Required: NoYears of Experience: 3 to 5 yearsLanguages Required: EnglishVisa / Work Permit Sponsorship: Not available for this positionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.Career Level: M1Responsibilities

  • Supervises a team of analysts to manage the operational performance goals.
  • Develops and directs work schedules and monitors workflow to achieve established goals and objectives.
  • Responsible for ensuring the team delivers functional and technical solutions to customers.
  • Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements.
  • Applies Oracle methodology, company procedures, and leading practices.
  • Provides coaching, guidance and feedback to develop skills of team members and take corrective actions to address poor performers.
  • Performs administrative duties such as approving timesheets and expenses.
Required Skills
  • Leadership Ability
About UsAs a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.DisclaimerOracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
  • Which includes being a United States Affirmative Action Employer
APPLY NOWRequest a referral from an Oracle employee.See More JobsLocations: BENGALURU, KARNATAKA, India

Keyskills :
leadership ability customer support team management operational performance process improvement workforce employee benefits volunteer

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