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Product Support Supervisor

5.00 to 8.00 Years   Bengaluru/ Bangalore (Karnataka)   18 May, 2025
ORACLE
Job LocationBengaluru/ Bangalore (Karnataka)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, IT-Software
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Product Support SupervisorLocation: BENGALURU, KARNATAKA, IndiaJob Identification: 294437Job Category: SupportPosting Date: 05/13/2025, 09:53 PMRole: People ManagerJob Type: Regular EmployeeDoes this position require a security clearance NoYears of Experience: 3 to 5 yearsApplicants: Less than 10 applicantsAdditional Info: Visa / work permit sponsorship is not available for this positionLanguage Requirements: Applicants are required to read, write, and speak EnglishWe are excited to hire a Senior Team Lead, Client Support, at Oracle Cerner. As Senior Team Lead, Client Support, you will be responsible to direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will monitor production support ticket queues. You will manage the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution. You will analyze incoming ticket data and seek opportunities to balance resources, improve processes and increase productivity. You will identify client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations. You will plan, delegate and direct the teams day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team. You will communicate policies, practices and procedures within immediate area of responsibility to stakeholders within the team. You will identify and plan team-level quality and process improvement initiatives.Deliver consistent and timely training, guidance and feedback to encourage associate success. You will provide input on staffing and performance decisions for direct reports. You will supervise a team of associates. The candidates need to be willing to work on on-call support and open to work in different shifts.Career Level: M1Responsibilities

  • You will be responsible to seek to understand disagreements, ensure all perspectives are heard, and facilitate a plan for resolution.
  • You will be responsible to delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks.
  • You will be responsible to identify associates and team priorities based on business direction and adjust when needed.
  • You will be responsible to lead by example and share knowledge and experiences with associates and the team.
  • You will also be responsible to create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
  • You will be responsible to provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates development.
  • You will also be responsible to identify the right talent to achieve the desired results.
  • You will be responsible to promote and build a diverse and cohesive team to accomplish objectives and align associates skills to fill gaps.
Basic Qualifications
  • At least 5 years total combined related work experience and completed higher education, including:
    • At least 2 years of Product/technical support work experience.
    • At least 4 years of additional work experience directly related to the duties of the job and/or completed higher education, including:
      • Bachelors Degree or High School Diploma.
Expectations
  • Perform other responsibilities as assigned.
  • Willing to work in Shift timings 5:30 PM to 2:30 AM IST.
  • Should have excellent communication and problem-solving skills.
QualificationsCareer Level: M1About UsAs a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.APPLY NOWRequest a referral from an Oracle employee.Locations: BENGALURU, KARNATAKA, India

Keyskills :
product support management incident resolution techniques team leadership skillsknowledge database maintenanceclient satisfaction strategies security oracle solution delivery problem solving production support

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