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Professional Services Engineer

8.00 to 10.00 Years   Bengaluru/ Bangalore (Karnataka)   02 Mar, 2025
Netapp India Pvt Ltd
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, IT-Software
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Job SummaryWe are looking for a motivatedRemote Delivery Engineerto join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management and Storage Infrastructure Improvements. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.To be successful in this role, you would need to have the following:

  • Experienced in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies).
  • Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.
  • Experience or Knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded.
  • Experience with any automation tools would be preferred.
Job Requirements
  • Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks).
  • Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable.
  • Understanding of managed services delivery and cloud certifications is desirable.
  • A thorough understanding of other components in the infrastructure stack compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault).
  • Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms.
  • Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous.
  • Experience in writing basic PowerShell/Python scripts would be beneficial.
  • Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud and Microsoft Azure) is highly desirable.
  • Good to have Associate level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator.
  • Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA).
  • Strong customer communication and documentation skills.
  • Built and maintained strong relationships with internal and external stakeholders.
  • Infrastructure design, build, deployment and disaster recovery testing.
  • Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.
  • Working knowledge on containers & microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes and Ansible would be beneficial.
EducationTypically requires a minimum of 8-10 years of related experience with a bachelors or any masters degree or equivalent combination of professional education/training and applicable work experience.At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity EmployerNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.Did you know...Statistics show women apply to jobs only when theyre 100 PERCENT qualified. But no one is 100 PERCENT qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.Why NetAppWe are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customers unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.If you want to help us build knowledge and solve big problems, lets talk.Submitting an ApplicationTo ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.Apply Locations - Bengaluru, Karnataka, India

Keyskills :
netapp storage management incident management cloud computing knowledgeautomation scripting customer communicationlinux server vmware vsphere powershell cifs virtualization cisco ucs nfs security operating system iscsi infrastructure aws

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