hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Program Manager II, Cross Border Delivery Experience

5.00 to 8.00 Years   Bengaluru/ Bangalore (Karnataka)   02 May, 2025
AMAZON INDIA PVT LTD
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryConsumer Durables/FMCG, Warehousing
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

For millions of customers worldwide, the Amazon name is synonymous with delivery and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery from the speed, convenience, and selection features for millions of customers worldwide.We are looking for a dynamic and organized Program Manager II to join the Cross Border Delivery Experience team. We are committed to providing coaching to help develop your skills.Key Job ResponsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross-functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learning and being curious, and ownership.A Day in the Life

  1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.
  2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.
  3. Deep dive processes and programs to identify and action on root causes.
  4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.
  5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.
About the TeamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgment including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross-functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1, and the candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world.LocationsIND, KA, Bangalore

Keyskills :
program management cross functional leadership data analysis kpi development stakeholder communication

APPLY NOW

Program Manager II, Cross Border Delivery Experience Related Jobs

© 2019 Hireejobs All Rights Reserved